Privacy Policy

This policy explains how AlekTronix Mikrotech handles information when you contact our Facebook Page, use our Messenger customer-support flow, or provide order and shipping details.

Information you provide

We process messages, your Page-scoped Messenger identifier, product and service requests, router and network setup details, and attachments you send. When you complete our order form, the information you provide may include your name, contact details, delivery address, order details, and payment reference or proof of payment.

Please do not send passwords, one-time codes, full card details, or unrelated sensitive information in Messenger or the order form.

Why we use information

We use this information to answer inquiries, prepare quotations, review orders and payment reports, arrange service or shipment, contact you about your order, and provide support. Automated replies help route your inquiry. A message saying that a form was submitted or payment was made does not itself verify the form, payment, stock, or order; our team checks these separately.

Services and people involved

Facebook and Messenger are provided by Meta. Our messaging workflow uses n8n Cloud; order forms and records use Google services. Selected inquiry details and identifiers are sent to our team's Telegram group so authorized staff can follow up. Our public website is hosted through Cloudflare. These providers process information under their own applicable policies and service terms, and processing may occur outside your country.

Staff handling your request may access the relevant information. Delivery details may be shared with the courier handling your shipment. We may also disclose information when required by applicable law.

Records and retention

Information may exist in Messenger conversations, submitted forms and order records, automation execution records, and internal alerts. Retention depends on the service used and the purpose of the record. To ask about records relating to you or request deletion, contact us below. Some information may need to be retained for pending transactions, disputes, or applicable recordkeeping requirements; we will explain any applicable limitation when responding.

Your requests and data deletion

You can request access, correction, or deletion of information you supplied to AlekTronix, or ask us to stop contacting you about an inquiry. Message our official Page with Privacy request or Delete my data and enough detail to locate your request, such as the conversation or order reference. We may ask for reasonable verification before acting. Do not send a password or OTP.

We will review your request and explain what can be corrected or deleted from records under our control, and any information we must retain. Records independently held by Meta, Google, Telegram, or other providers may also require a request through that provider.

Contact

Contact AlekTronix Mikrotech through our official Facebook Page or Messenger for privacy questions and requests.

Changes

We may update this page when our services or information practices change. Check the date on this page for the latest version.